Our Policies

Rescheduling/Cancellations

Rescheduling / Cancellations

Cancellation or rescheduling of a lesson must be made at least 48 hours prior to the scheduled lesson time.
Cancellations or reschedules may be made by canceling via our scheduling software, emailing admin@mechanicsofmusic.com, or texting/calling our studio at 604-612-1440.
Any reschedule, cancellation or no show with less than 48 hrs notice will be charged as if the lesson were conducted.
Lesson time will not be made up for students who show up late. The teacher reserves the right to cancel a lesson if the student shows up more than 10 minutes late.
Group lessons and workshops are final sale, non-refundable, and non-adjustable.
In the case of extreme weather such as a snow storm warning, flood warning, or other environmental factor, we allow reschedules to be made within 2 hours of the lesson time.
While we understand schedules are difficult to maintain, we appreciate if you can dedicate a specific day and time each week. We try to limit reschedules to 6 per year per student to remain fair to the rest of our students.

Sick Policy

If students suspect they will be absent due to illness or other emergency circumstances, 48-hour advance notice must be provided. Mechanics of Music charges the normal rate for notices of less than 48 hours. Students may choose to switch their lesson to online in order to keep the lesson and avoid forfeiting their payment.
We do not allow students whom we suspect may be sick to enter our studio in order to protect our students and teachers. We have many children and senior students with compromised immune systems, so we appreciate your understanding in us taking this matter seriously.

Care and Respect Policy

We are not responsible for providing before or aftercare for students. We highly recommend that parents with children under the age of 7 stay for their child's first few lessons to ensure their comfort and communication needs are met.
Students are not to be left at the school for more than 30 minutes before or after their lesson.
Children must wait for their parents to pick them up at Mechanics of Music. Please do not ask them to meet you elsewhere unless other arrangements have been made with the teacher. We take no responsibility for children who leave unaccompanied.
We are an inclusive space for all, meaning we have no tolerance for bullying, harassment or damage of any kind towards our students, staff, or studio. We will terminate without refund if this behaviour occurs.
Please do not bring your pets to your lessons. If you have a cat allergy, please be aware that there are cats on the studio premises.

Medical/Injury Policy

Any students attending, or caretakers of students attending, waive the right to legal action for any damages or injury sustained on school property resulting from participation in any activities while upon the premises or any premises under the control and supervision of Mechanics of Music.
The student and/or caretaker holds the school, its owners, and staff free from any and all liability if they seek to give medical treatment for the participant in the event they are not able to reach a student's emergency contact or caretaker
Mechanics of Music must be notified prior to any lessons if a student has medical history such as allergies, physical or mental restrictions, etc. that could affect their safety or comfort during their lesson.

Payments Policy

New students starting mid-month must pay prior to their first lesson. Payments must be made before the due date, otherwise a $10 late charge will be added.
Payments can be made by cheque, e-transfer or cash. Credit Card Payments are also accepted with an additional 3.5% transaction fee.
Please make cheques payable to Mechanics of Music Inc.
Please send e-transfers to mechanicsofmusic@gmail.com (preferred method)
Cash payments must be made in person during your lesson time or at a pre-arranged time with Mechanics of Music.

Refund Policy

No refunds are provided for all lesson and service purchases.
30 day refunds are provided for ukulele and accessory purchases with original packaging and no damages

Registration/Termination

Complete termination of lessons (longer than 1 month hiatus) must be supplied 15 days before the end of the month, otherwise the following month will be charged. Exceptions may be made for injuries upon the discretion of Mechanics of Music.